How to write a Customer Service Resume
An effective customer-service cover letter or resume (Curriculum Vitae) is about highlighting your pertinent experiences and abilities. A well-written CV or resume along with a solid cover letter, as well as a professional LinkedIn profile, can make a huge difference when it comes to getting an employment. At Wollongong Resume, we specialize in providing resume and CV writing services, cover letter writing and LinkedIn profile optimization services to make get noticed by the competition. In this article, we’ll go over how to describe the quality of service you provide on your resume or CV, show how you can demonstrate your skills in customer service on a CV or resume and give tips on how to convey customer service skills.
How do you describe the customer service in the resume or CV:
When you are describing your service to customers experience, emphasize specific tasks and responsibilities. Utilize action verbs, such as "assisted," "resolved," or "responded," to describe your work. In addition, you should include any pertinent metrics, such as customer satisfaction rates, to demonstrate your impact.
How to show the customer service skills on a resume or CV:
Alongside describing your experience, you need to mention specific abilities which are pertinent to customer service. This includes solving problems and communication. Include any relevant training or certifications including a certificate from a consumer service training course or certificate for a particular customer service software.
What do I write about about customer services skills?
When writing about customer service skills, focus on the most important and relevant abilities for the job you’re applying for. For example, if your job requires a lot of telephone communication, emphasize your previous experience and abilities for customer service by phone.
How do I write my personal experience as a customer:
If you are writing about your customers service experience, provide specific examples and quantify your accomplishments. For example, instead of writing "Helped customers with their queries," say "Assisted an average of 50 customers per day with their questions, resulting in a 90percent customer satisfaction rating."
With these suggestions and guidelines, you can develop a customer service resume or an application letter and LinkedIn profile which showcases your skills and experience, making you a strong candidate for customer service positions. Be sure to proofread your resume your CV or cover letter prior to sending it out and think about soliciting help from an expert at Wollongong Resume if you need assistance.
